Procedures for receipt


During transport goods can be exposed to major risks.

To ensure proper receipt of the goods and so that you can deal with any transport related damage, we are sending you the following recommendations: 


We do everything we can to ensure that products are shipped safely (packaging, labelling, quantities). If there are any problems with them when they arrive, you must act (ART.6 GCS)

– If the damage is clearly visible (opened, damaged or missing carton(s),) you must issue reserves which are to be written on the document that the carrier asks you to sign

– It is important to check the condition of the products in the carton, to count them, to issue any necessary reserves in the event of a problem and to inform us of them as quickly as possible


– What is it used for?

The reserve is the proof of the existence of damage (transport related damage). It is recorded by the consignee on the shipping document and it demonstrates the existence of the damage. Using the reserve, it is possible to make a claim against the carrier.

– Why must the reserve be issued?

If no reserve is issued at delivery (and in the absence of a claim made by registered letter within 3 days), no action may be taken against the carrier


– The reserve must be recorded on the shipping document.

– The consignee must date the reserve in order to avoid any possible challenge as to the day of delivery.

– Once the reserve has been recorded on the shipping document, a registered letter with proof of receipt must be sent to the carrier. The carrier merely has to be informed of the problems that you have noted.

In accordance with Article 6 of our Terms and Conditions, the CUSTOMER undertakes to observe or to ensure that any person with the responsibility of receiving the parcel on its behalf, observes the receipt procedures imposed by article appendix 9 of the Decree no.99-269 of 6 April 1999 (details available on the website of the French Ministry for Sustainable Development).